Effective Date: April 24, 2025

Terms of Service

Welcome to Alleviate Health (“Alleviate”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, platform, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services. By using the Services, you represent and warrant that you meet these requirements.

Use of Services

Alleviate connects users (patients, participants, or providers) to clinical trial opportunities. Our Services are for informational and coordination purposes only. We do not provide medical advice, diagnosis, or treatment.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

Accounts

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account and any activity under it. Notify us immediately if you suspect unauthorized access.

We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms.

Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

User Content

If you submit or upload any content to our Services, including forms, feedback, or communications (“User Content”), you grant Alleviate a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute that content to operate and improve the Services.

You represent that you have the right to submit any User Content and that it does not violate any third-party rights or applicable laws.

Intellectual Property

All content and materials on the Services (except User Content), including logos, designs, text, and software, are the property of Alleviate or its licensors and are protected by intellectual property laws.

You may not use our trademarks or branding without our prior written permission.

Third-Party Services

Our Services may link to or integrate with third-party tools or services (e.g., Nylas, Twilio). We are not responsible for third-party content or services and your use of them is at your own risk and subject to their terms.

Disclaimers

The Services are provided “as is” and “as available.” Alleviate makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee the accuracy, availability, or suitability of any clinical trial information or outcomes.

Limitation of Liability

To the fullest extent permitted by law, Alleviate will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use our Services.

Our total liability for any claim arising under these Terms is limited to the amount you paid (if any) for access to our Services in the past 12 months.

Indemnity

You agree to indemnify and hold harmless Alleviate and its affiliates, officers, and employees from any claims, liabilities, or expenses (including legal fees) arising out of your use of the Services or violation of these Terms.

Changes to Terms

We may modify these Terms from time to time. If we make material changes, we will notify you through the Services or by other means. Your continued use of the Services after the changes take effect constitutes your agreement to the revised Terms.

Termination

We may suspend or terminate your access to the Services at any time, with or without cause. Upon termination, your right to use the Services will immediately cease.

Governing Law

Any claim related to Alleviate Health's Website shall be governed by the laws of the United States without regards to its conflict of law provisions.

Contact

If you have any questions about these Terms, please contact us at: support@alleviatehealth.care