Updated: May 5, 2025

Privacy Policy

At Alleviate Health (“Alleviate,” “we,” “us,” or “our”), we are committed to safeguarding the privacy of our users (“you” or “your”). This Privacy Policy describes how we collect, use, retain, and share your personal information in connection with your use of our services—including our website and AI-powered messaging and call agents used for clinical trial recruitment (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. This policy is incorporated into our Terms of Service.

Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, phone number, email address
• Consent Information: Records of opt-in consent for communication
• Clinical Eligibility Data: Age, location, and health conditions (if provided with consent)
• Usage Metadata: Interaction data from our website and communication systems
• Google Workspace Information: If you connect your Google account, we may receive data such as your name, email, and calendar metadata. This data is only used to provide core app functionality.

How We Use Your Information

• To facilitate and personalize communication between clinical trial sites and potential participants
• To provide and improve the functionality of our Services, including our AI agents
• To fulfill compliance with clinical research regulations
• To respond to user inquiries and provide support
• To analyze trends and aggregate usage patterns

Google User Data and AI/ML Use

Alleviate Health integrates with Google Workspace APIs only for functionality explicitly requested by users, such as calendar syncing or secure sign-in. In compliance with Google’s Limited Use Policy:

• We do not use Google user data to develop, train, or improve generalized artificial intelligence or machine learning models.
• We do not sell or share Google user data with third parties for advertising or unrelated analytics.

Data Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Users may request deletion of their data—including any data obtained via Google Workspace APIs—by emailing us at support@alleviatehealth.care. Deletion requests are honored within 30 days, unless otherwise legally obligated.

Data Sharing and Disclosure

We do not sell or share user data for marketing purposes. Data may be shared under these conditions:

• With clinical trial sites for legitimate enrollment purposes (with consent)
• With infrastructure and service providers under confidentiality agreements
• When required by law or regulatory obligations

We do not share SMS opt-in or consent data with any third party.

Security

We use encryption, access controls, and routine audits to protect your data. No system is 100% secure, but we take reasonable steps to minimize risk.

Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors without verifiable parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be posted with a new effective date.