Updated: March 29, 2025

Privacy Policy

At Alleviate Health (“Alleviate,” “we,” “us,” or “our”), we are committed to safeguarding the privacy of our users (“you” or “your”). This Privacy Policy describes how we collect, use, share, and protect your personal information in connection with your use of our services, including our website and AI-powered SMS and voice call agents for clinical trial recruitment (collectively, the “Services”). By accessing or using our Services, you agree to the terms outlined in this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

This Privacy Policy is incorporated into our Terms of Service and is subject to those terms. We encourage you to read this policy in its entirety to understand our practices regarding your personal information.

Information We Collect

We collect several types of information from and about users of our Services, including:

Information You Provide Directly

• Contact Information: When you interact with our Services, you may be asked to provide personal information such as your name, phone number, and email address.
• Consent Information: We record opt-in data and communication preferences when you provide consent to receive SMS messages or voice calls.
• Clinical Information: In collaboration with clinical trial sites, we may collect information relevant to trial eligibility (e.g., age, location, prior conditions), only with proper consent.

How We Use Your Information

Your information is used for the following purposes:

• To support communication between clinical trial sites and potential participants.
• To personalize, optimize, and improve our AI-powered SMS and voice call agents.
• To fulfill regulatory and clinical compliance requirements.
• To respond to your inquiries and support requests.
• To analyze usage patterns to improve our Services.

Data Sharing and Disclosure

We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.

All categories of data sharing explicitly exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We may share your information only in these limited cases:

• With authorized clinical trial sites for communication related to participant screening and recruitment.
• With contracted service providers (e.g., cloud platforms, analytics) under strict confidentiality obligations.
• If required by law, regulation, or legal process.

Security

We use administrative, technical, and physical safeguards to help protect the information we collect and process. This includes secure data transmission, role-based access controls, and routine monitoring.

Consent and Opt-Out

We only contact users via SMS or voice calls if they have provided explicit consent. You may opt out at any time by replying “STOP” to our messages or contacting us directly.

We do not use opt-in data or consent information for any unrelated purposes.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children without verifiable parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Effective Date.” Please check back periodically to stay informed.